RETURNS & REFUNDS
We hope you love your Vela & Rose purchase. If something isn't quite right, we're here to help.
RETURN WINDOW
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
• Unworn and unused
• In their original condition
• Free from stains, odors, makeup, or signs of wear
• Returned with original tags and packaging where applicable
Items that do not meet these conditions may not be eligible for a refund.
HOW TO REQUEST A RETURN
Before sending an item back, please contact our customer care team through our Contact Us page.
Please include:
• Your order number
• The item(s) you wish to return
• The reason for your return
If your return is approved, we'll provide you with return instructions.
Please do not send a return without contacting us first, as unauthorized returns may not be accepted.
RETURN SHIPPING
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless required by applicable law or the return is due to an error on our part.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number along with clear photos of the item and packaging.
We'll review the issue and work with you toward an appropriate resolution.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain items may not be eligible for return once used or opened. Items marked as final sale are also generally not eligible for return unless required by applicable consumer law.
REFUNDS
Once we receive and inspect your approved return, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and display the refund after it has been issued.
EXCHANGES
If you need a different size or style, please contact our customer care team. Availability cannot be guaranteed.
QUESTIONS?
If you have any questions about a return or refund, please visit our Contact Us page and include your order number so we can assist you.