SHIPPING & DELIVERY
At Vela & Rose, we want your order to reach you as smoothly as possible. Below you'll find important information about processing, shipping, and tracking your order.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after they are placed. Processing times may be slightly longer during weekends, holidays, promotional periods, or periods of high order volume.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
ESTIMATED DELIVERY TIMES
Estimated delivery times after dispatch:
United States: 7–15 business days
Canada: 8–18 business days
Australia: 7–15 business days
Other international destinations: 10–20 business days
These are estimates rather than guaranteed delivery dates. Delivery may occasionally take longer due to customs processing, carrier delays, weather conditions, holidays, or other circumstances outside our control.
ORDER TRACKING
Once your order has shipped, we'll send you a tracking number by email.
You can visit our Track Your Order page and enter your tracking number to view the latest available shipping updates.
Please allow 24–72 hours after receiving your shipping confirmation for tracking information to become available or update.
MULTIPLE PACKAGES
In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one tracking number and your packages may arrive at different times.
INCORRECT SHIPPING INFORMATION
Please review your shipping information carefully before placing your order. If you notice an error, contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to change or redirect the delivery address.
DELIVERY ISSUES
If your tracking information shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier first.
If you still need assistance, please contact our customer care team with your order number and tracking number, and we'll be happy to help.
QUESTIONS?
If you have any questions about shipping or your order, please visit our Contact Us page. Our customer care team will be happy to assist you.